Refund Policy

Effective Date: May 21, 2025

Anchor Healthcare offers refunds for its video services under certain conditions. If you are dissatisfied with your purchase, this Refund Policy outlines how we handle refund requests.

1. Overview

Anchor Healthcare offers refunds for video services under certain conditions. If you are not completely satisfied with your purchase, we will assist you in resolving the issue or issuing a refund if applicable.

2. Eligibility for Refunds

Refunds are available under the following circumstances:

1. Videos Not as Described: If the video library you purchased does not meet the description or expectations outlined on our website.

2. Order Processing Error: If there was an error in processing your order, such as a duplicate charge or incorrect product.

3. Technical Issues: If you experience significant technical issues preventing you from accessing or viewing the videos, and the issue cannot be resolved.

Refunds are not available if you change your mind after receiving the product or if the content was accessed or used as intended.

3. How to Request a Refund

To request a refund, please follow these simple steps:

1. Contact Us: Email our customer support team at support@anchorhealthcare.com with your refund request. Be sure to include your order number, the email address used for the purchase, and a brief description of the issue.

2. Submit a Request: You may also submit a refund request via the contact form on our website under the “Contact Us” section.

3. Response: Our customer support team will review your request and respond within 2-3 business days with further instructions.

4. Timeframe for Refunds

Refund requests must be submitted within 14 days from the date of purchase. Refunds will not be processed after this period unless there is an issue with access or functionality of the content.

5. Refund Method

If your refund request is approved, the refund will be processed via Paddle.com, our payment processor. Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider, but it may take 5-10 business days.

6. Updates to Refund Policy

Anchor Healthcare reserves the right to update or change this Refund Policy at any time. Any updates or changes will be posted on this page, and the updated version will take effect immediately upon posting. If significant changes are made, we will notify you by email or post a notice on our website. Please check this page periodically for updates.

If you have any questions about our Refund Policy or need assistance with your request, please contact us at support@anchorhealthcare.com.